EventHex shared number
Use the shared EventHex WhatsApp entry point without adding a separate event number. Attendees can choose from eligible events linked to their phone number.
WhatsApp Event Assistant
Give every attendee an event assistant inside WhatsApp
Let attendees ask about the agenda, speakers, exhibitors, venue, and their own event journey in a familiar chat. EventHex connects each conversation to current event data, available attendee tools, and your team when a human should take over.
Event-aware answers Personal attendee actions Human handoff
- Ask Type a question naturally
- Resolve Match the event and attendee
- Answer Use current event information
- Act Open the available attendee tool
- Remember Keep the conversation context
- Escalate Hand off to the event team
A practical setup for each event
Start on the shared number or connect your own
Turn on Event Connect, enable WhatsApp Concierge for the event, and choose how attendees should reach it.
Eligible events found
Choose your event
Bound to one event
Connect your number
Your WhatsApp Business number
Connect the event to an organizer-owned Meta Cloud phone number and access token. Messages for that number bind directly to the configured event.
Availability depends on the event's Event Connect and WhatsApp Concierge settings. Account verification, templates, and Meta platform requirements remain part of the WhatsApp Business setup.
Answers grounded in the event you configured
Help attendees find the event information they need now
Public event capabilities appear only when the event has the matching data or setting.
Agenda and sessions
Show the current event schedule and help attendees find relevant sessions.
Speakers and exhibitors
Return available speaker and exhibitor information from the event workspace.
Venue and directions
Share stored venue details, a map link, or a location pin when location data is available.
Event-specific menu
Offer only the actions supported by that event instead of presenting a fixed generic bot menu.
Personal when the attendee is recognized
Move to a personal event journey
Linked to a registration, the assistant can offer personal actions.
- My ticket or badge Send the ticket, badge, or QR on record. If configured
- My profile Open profile fields in a WhatsApp Flow. If configured
- My certificate Send the participation certificate when issued. If configured
- My event photos Share the face-matched photo link. If configured
- My recap Offer the event recap when configured. If configured
The assistant only offers what the event or registration provides.
Registration and forms without a dead end
Open the right registration path from the conversation
Use a supported EventHex form as a native WhatsApp Flow, or send the public registration link when no Flow is configured and registration is open.
Book a Demo 01
Ask to register
The attendee starts from the event conversation.
Registration requested Open the form
02
Open a WhatsApp Flow
A configured registration form opens with supported text, email, phone, number, date, select, multi-select, checkbox, and consent fields.
Flow form opened Submit details
03
Use the web fallback
If no Flow is available, send the open ticket or event registration link.
No Flow configured Open registration link
04
Store the submission
Route completed supported forms back to the EventHex form workflow.
Submission stored View in EventHex
Supported Flow fields
Text Email Phone Number Date Select Multi-select Checkbox Consent
Personal discovery during the event
Help attendees choose sessions and people to meet
Personal recommendations use the event's enabled modules and the recognized attendee profile.
✓ Session recommended One at a time Saved to schedule
Suggest a session, one at a time
- Recommend a session Suggest a relevant session one at a time from the event programme.
- Save it Add a recommended session to the attendee's schedule when that action is available.
Find people worth meeting
- Find a connection Suggest people to meet from the event networking experience.
- Send or skip Let the attendee act on a suggestion or move to the next match.
✓ Two matches found From networking Intro sent
Participation in the same channel
Collect a live vote or the attendee's feedback
The assistant can reuse enabled EventHex poll and feedback workflows instead of creating a disconnected response store.
Live vote
Take the vote without leaving the chat
Show an active event or session poll, accept one of the available options, and return the updated result.
- Opens an active event or session poll
- Accepts one of the available options
- Returns the updated result in the chat
Live poll open
After the session
Collect the rating in the same thread
Open a configured feedback form in WhatsApp or use the available lightweight rating path after the event starts.
- Opens the configured feedback form in WhatsApp
- Offers the lightweight rating path
- Reuses the enabled feedback workflow
Rating captured
Reminders an attendee can manage
Set, view, and cancel reminders from the chat
Recognized attendees can ask for a reminder, confirm when it should arrive, see upcoming reminders, or cancel the next one.
Book a Demo 01
Ask
Tell the assistant what to remember.
Reminder requested Set reminder
02
Confirm time
Resolve a future date and time in the event timezone.
Time resolved Confirm time
03
Receive
Send the reminder through the available WhatsApp window or configured template path.
Reminder scheduled Send now
04
Manage
List or cancel upcoming reminders in the conversation.
Reminder listed Cancel reminder
A human path when the assistant should stop
Move the conversation to the event team without losing context
Step 01
Attendee requests help
Recognize requests to talk to an organizer, agent, staff member, or human.
An attendee can ask for a person. EventHex keeps the conversation in handoff until an organizer resolves it or the attendee returns to the menu.
Book a Demo Step 02
Conversation enters handoff
Keep later attendee messages attached to the same conversation while the event team owns the response.
Book a Demo Step 03
Organizer opens the transcript
Review the attendee, current state, and recorded conversation turns.
Book a Demo Step 04
Mark it resolved
Return the conversation to the active assistant state when the organizer finishes.
Book a DemoOrganizer visibility behind the chat
See what attendees are asking and where help is waiting
Move from an overview count to the conversation or topic behind it.
✓ Concierge live Event Connect on 2 in handoff
Conversation overview
Review total conversations, currently open 24-hour windows, message count, and conversations in handoff.
Top topics
See recurring terms across recent attendee questions for the selected event.
✓ Grouped by topic Recent questions keynote hall leads
✓ Answered in chat Most questions 1 moved to handoff
Recent questions
Inspect recent prompts and the type of response the assistant returned.
Conversation transcripts
Open a conversation to review recorded attendee questions, assistant replies, voice-note indicators, and handoff state.
✓ Full context kept Questions and replies Resolved by organizer
For programmes with many attendee questions
Give each audience a faster route to the right event detail
Configure the assistant around the content and attendee actions each event actually provides.
Exhibitions and trade shows
Help visitors find sessions, exhibitors, venues, tickets, and available networking actions.
Replaces
- Sessions, exhibitors, and venue lookups
- Ticket and registration answers
- Available networking actions
Venue and stand answered
Conferences and associations
Answer programme questions, surface speakers, recommend sessions, and collect available polls or feedback.
Replaces
- Programme questions answered
- Speaker and session recommendations
- Available polls and feedback
Sessions recommended
Corporate and technology events
Guide invited attendees to their event information, schedule, badge, reminders, and event-team help.
Replaces
- Invitee event information
- Schedule, badge, and reminders
- Event-team help on request
Badge and schedule sent
Event agencies
Enable and review the concierge per event while keeping each event's number, conversations, handoffs, and topics visible.
Replaces
- Concierge enabled per event
- Numbers, topics, and conversations kept per event
- Handoffs reviewed in one queue
Per-event workspace
Continue to the feature that owns the next job
Conversation, campaigns, alerts, and registration have different owners
Use WhatsApp Concierge for attendee questions and interactive actions. Continue to the dedicated workflow when the job changes.
Event Marketing
Build planned email or WhatsApp campaigns for a selected event audience.
Learn moreEvent Notifications
Configure operational and trigger-based attendee alerts across supported channels.
Learn moreWhatsApp Integration
Understand the WhatsApp Business connection, templates, and messaging infrastructure.
Learn moreEvent Registration
Design the complete web registration, form, and ticket-selection journey.
Learn moreWhat is EventHex WhatsApp Event Concierge?
It is an event-aware attendee assistant inside WhatsApp. It can answer questions and open available attendee actions using the selected event's data and settings, while organizers manage status, conversations, handoffs, and insights in EventHex.
What can attendees ask about?
Depending on the event configuration, attendees can ask about the agenda, sessions, speakers, exhibitors, venue, registration, polls, and available event help. Recognized attendees can also access personal capabilities such as a ticket, schedule, networking, reminders, profile, certificate, matched photos, or recap when those items are available.
Does every event show the same options?
No. The capability menu changes with the event's settings and content. Personal options also depend on whether the WhatsApp number can be matched to an event registration.
Can attendees register inside WhatsApp?
A configured EventHex registration form can open as a native WhatsApp Flow when its fields are supported. If no Flow is available, the assistant can send the public registration link while registration is open.
Can attendees pay inside the WhatsApp chat?
The WhatsApp Concierge workflow does not include native payment collection. Paid registration should continue through the EventHex checkout or ticketing path shown from the registration link.
Can we use our own WhatsApp Business number?
Yes. An event can use a connected Meta Cloud phone number and access token. EventHex also provides a shared-number path for eligible events. The setup still depends on WhatsApp Business platform requirements.
How does human handoff work?
An attendee can ask to speak with a person. The conversation enters the organizer handoff inbox, keeps its transcript and later attendee context, and returns to the assistant after an organizer marks it resolved.
What can organizers see?
Organizers can see concierge status, conversation and handoff counts, open 24-hour windows, message counts, top topics, recent questions, conversation transcripts, and pending human handoffs for the selected event.
Is WhatsApp Concierge the same as a WhatsApp campaign?
No. Concierge handles attendee questions and interactive actions. Event Marketing owns planned broadcast campaigns, Event Notifications owns operational alerts, and WhatsApp Integration owns connection and template infrastructure.
